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FAQs

Q: Can the SmartGlow LED Night Light be programmed to turn on and off at specific times?

A: No, the SmartGlow LED Night Light does not have programmable scheduling features. It operates manually or through its motion sensor.

Q: How long is the power cord for the SmartGlow LED Night Light?

A: The power cord is approximately 6.5 feet long, providing flexibility in placement

Q: Can I use the SmartGlow LED Night Light in a dimly lit room?

A: Yes, the SmartGlow LED Night Light is designed to provide illumination in dark or dimly lit areas.

Q: Is the motion sensor adjustable for sensitivity?

A: No, the motion sensor sensitivity is preset for optimal performance and cannot be adjusted.

Q: Does the SmartGlow LED Night Light emit any UV light?

A: No, the LED technology used in the night light does not emit UV light, making it safe for use.

Q: Can I use the SmartGlow LED Night Light in conjunction with other night lights?

A: Yes, you can use multiple SmartGlow LED Night Lights together for enhanced illumination.

Q: How does the SmartGlow LED Night Light handle power outages?

A: The night light does not have a built-in battery backup and will not function during power outages.

Q: Can I use the SmartGlow LED Night Light in my nursery?

A: Yes, the gentle glow of the night light makes it suitable for use in nurseries and children's rooms.

Q: Does the SmartGlow LED Night Light have an automatic shutoff feature?

A: Yes, the night light automatically turns off after a period of inactivity to conserve energy.

Q: Is the SmartGlow LED Night Light compatible with 220V outlets?

A: No, the night light is designed for use with standard 110V outlets only.

Q: Can the SmartGlow LED Night Light be used outdoors in wet conditions?

A: No, the night light is designed for indoor use only and should not be exposed to moisture.

Q: Can I replace the LED bulb in the SmartGlow LED Night Light?

A: No, the LED bulb is not replaceable, but it has a long lifespan of up to 50,000 hours.

Q: Does the SmartGlow LED Night Light have a manual on/off switch?

A: Yes, the night light has a manual switch for easy control of illumination.

Q: How much electricity does the SmartGlow LED Night Light consume?

A: The night light is energy-efficient and consumes minimal electricity during operation.

Q: Can I use the SmartGlow LED Night Light as a reading light?

A: The night light provides gentle illumination suitable for navigating in the dark but may not be bright enough for reading purposes.

 Q: How can I contact Artic Wave?

A: We would love to hear from you! Please don't hesitate to reach out to us at info@articwave.com for any assistance you need. Our dedicated customer service team is always available to help you with any questions, concerns, or feedback you may have.

Q: Can I change or cancel my order?

A: At Artic Wave, we strive to provide our customers with the best possible service, including fast and efficient order processing. In order to ensure timely processing of orders, we kindly ask that any change or cancellation requests be submitted within 5-10 hours of placing your order. Unfortunately, we will be unable to accommodate requests received after this time. Thank you for your understanding and cooperation in this matter.

Q: What payment methods do you accept?

A: We accept all major credit cards (VISA, Mastercard, AMEX).

Q: When will my order be processed?

A: All orders are handled and shipped out from our warehouse. Please allow extra time for production/handling time which will process within 1-3 business days from the order date and shipped the next day after processing day. 

*Please note that we don't ship on weekends*

Q: My tracking number isn't working. Has my order been shipped?

A: We process orders 1-3 days after purchase and ship them to you. If your tracking number doesn't work after 5 days, please contact us at info@articwave.com, and we will personally track down your order for you

Q: How do I return an item?

A: Please contact us at info@articwave.com to initiate a return

Q: What if the item(s) I received are defective/incorrect/damaged?

A: If you receive merchandise that is incorrect, missing, and/or defective, please contact your shipment carrier immediately. Include your order number, photographs of the item(s), and all related references upon receiving your package. Artic Wave is not liable for any packages damaged or lost during shipping. If you purchased an incorrect item, simply purchase the correct item. Once the incorrect item has been delivered, send it back to us, and we will issue a full refund.

Q: When will I receive my refund?

 

A: All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, please contact the bank/credit card company. It may take some time before the refund is posted to your account.